1 reviews | Active since Feb 2012
Edgars Claremont Cavendish refuses to replace poor shirts sold to me
<p>Hi Edgars team</p> <p> </p> <p>I have had good quality service at Edgars for more than 11 years but recently I just had the worst service of my life at the Claremont branch.</p> <p>I bought five TM Lewin shirts at Edgars and found out that two of those shirts were not the proper size.</p> <p>I asked the store to return the shirts and they refused. I need my shirts replaced immediately</p> <p> </p>
We must apologise for the delayed response.
Thank you for bringing this matter to our attention. We have raised this incident with the store manager as this matter could have been handle in a different light.
Kindly note as stated in our refund and exchange policy a valid proof of purchase (till slip or gift receipt) is needed when refunding or exchange any item.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We must apologise for the delayed response.
Thank you for bringing this matter to our attention. We have raised this incident with the store manager as this matter could have been handle in a different light.
Kindly note as stated in our refund and exchange policy a valid proof of purchase (till slip or gift receipt) is needed when refunding or exchange any item.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We must apologise for the delayed response.
Thank you for bringing this matter to our attention. We have raised this incident with the store manager as this matter could have been handle in a different light.
Kindly note as stated in our refund and exchange policy a valid proof of purchase (till slip or gift receipt) is needed when refunding or exchange any item.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We must apologise for the delayed response.
Thank you for bringing this matter to our attention. We have raised this incident with the store manager as this matter could have been handle in a different light.
Kindly note as stated in our refund and exchange policy a valid proof of purchase (till slip or gift receipt) is needed when refunding or exchange any item.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We must apologise for the delayed response.
Thank you for bringing this matter to our attention. We have raised this incident with the store manager as this matter could have been handle in a different light.
Kindly note as stated in our refund and exchange policy a valid proof of purchase (till slip or gift receipt) is needed when refunding or exchange any item.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We must apologise for the delayed response.
Thank you for bringing this matter to our attention. We have raised this incident with the store manager as this matter could have been handle in a different light.
Kindly note as stated in our refund and exchange policy a valid proof of purchase (till slip or gift receipt) is needed when refunding or exchange any item.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We must apologise for the delayed response.
Thank you for bringing this matter to our attention. We have raised this incident with the store manager as this matter could have been handle in a different light.
Kindly note as stated in our refund and exchange policy a valid proof of purchase (till slip or gift receipt) is needed when refunding or exchange any item.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We must apologise for the delayed response.
Thank you for bringing this matter to our attention. We have raised this incident with the store manager as this matter could have been handle in a different light.
Kindly note as stated in our refund and exchange policy a valid proof of purchase (till slip or gift receipt) is needed when refunding or exchange any item.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We must apologise for the delayed response.
Thank you for bringing this matter to our attention. We have raised this incident with the store manager as this matter could have been handle in a different light.
Kindly note as stated in our refund and exchange policy a valid proof of purchase (till slip or gift receipt) is needed when refunding or exchange any item.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We must apologise for the delayed response.
Thank you for bringing this matter to our attention. We have raised this incident with the store manager as this matter could have been handle in a different light.
Kindly note as stated in our refund and exchange policy a valid proof of purchase (till slip or gift receipt) is needed when refunding or exchange any item.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We must apologise for the delayed response.
Thank you for bringing this matter to our attention. We have raised this incident with the store manager as this matter could have been handle in a different light.
Kindly note as stated in our refund and exchange policy a valid proof of purchase (till slip or gift receipt) is needed when refunding or exchange any item.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We must apologise for the delayed response.
Thank you for bringing this matter to our attention. We have raised this incident with the store manager as this matter could have been handle in a different light.
Kindly note as stated in our refund and exchange policy a valid proof of purchase (till slip or gift receipt) is needed when refunding or exchange any item.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We must apologise for the delayed response.
Thank you for bringing this matter to our attention. We have raised this incident with the store manager as this matter could have been handle in a different light.
Kindly note as stated in our refund and exchange policy a valid proof of purchase (till slip or gift receipt) is needed when refunding or exchange any item.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We must apologise for the delayed response.
Thank you for bringing this matter to our attention. We have raised this incident with the store manager as this matter could have been handle in a different light.
Kindly note as stated in our refund and exchange policy a valid proof of purchase (till slip or gift receipt) is needed when refunding or exchange any item.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We must apologise for the delayed response.
Thank you for bringing this matter to our attention. We have raised this incident with the store manager as this matter could have been handle in a different light.
Kindly note as stated in our refund and exchange policy a valid proof of purchase (till slip or gift receipt) is needed when refunding or exchange any item.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We must apologise for the delayed response.
Thank you for bringing this matter to our attention. We have raised this incident with the store manager as this matter could have been handle in a different light.
Kindly note as stated in our refund and exchange policy a valid proof of purchase (till slip or gift receipt) is needed when refunding or exchange any item.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We must apologise for the delayed response.
Thank you for bringing this matter to our attention. We have raised this incident with the store manager as this matter could have been handle in a different light.
Kindly note as stated in our refund and exchange policy a valid proof of purchase (till slip or gift receipt) is needed when refunding or exchange any item.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We must apologise for the delayed response.
Thank you for bringing this matter to our attention. We have raised this incident with the store manager as this matter could have been handle in a different light.
Kindly note as stated in our refund and exchange policy a valid proof of purchase (till slip or gift receipt) is needed when refunding or exchange any item.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We must apologise for the delayed response.
Thank you for bringing this matter to our attention. We have raised this incident with the store manager as this matter could have been handle in a different light.
Kindly note as stated in our refund and exchange policy a valid proof of purchase (till slip or gift receipt) is needed when refunding or exchange any item.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We must apologise for the delayed response.
Thank you for bringing this matter to our attention. We have raised this incident with the store manager as this matter could have been handle in a different light.
Kindly note as stated in our refund and exchange policy a valid proof of purchase (till slip or gift receipt) is needed when refunding or exchange any item.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We must apologise for the delayed response.
Thank you for bringing this matter to our attention. We have raised this incident with the store manager as this matter could have been handle in a different light.
Kindly note as stated in our refund and exchange policy a valid proof of purchase (till slip or gift receipt) is needed when refunding or exchange any item.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We must apologise for the delayed response.
Thank you for bringing this matter to our attention. We have raised this incident with the store manager as this matter could have been handle in a different light.
Kindly note as stated in our refund and exchange policy a valid proof of purchase (till slip or gift receipt) is needed when refunding or exchange any item.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We must apologise for the delayed response.
Thank you for bringing this matter to our attention. We have raised this incident with the store manager as this matter could have been handle in a different light.
Kindly note as stated in our refund and exchange policy a valid proof of purchase (till slip or gift receipt) is needed when refunding or exchange any item.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We must apologise for the delayed response.
Thank you for bringing this matter to our attention. We have raised this incident with the store manager as this matter could have been handle in a different light.
Kindly note as stated in our refund and exchange policy a valid proof of purchase (till slip or gift receipt) is needed when refunding or exchange any item.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We must apologise for the delayed response.
Thank you for bringing this matter to our attention. We have raised this incident with the store manager as this matter could have been handle in a different light.
Kindly note as stated in our refund and exchange policy a valid proof of purchase (till slip or gift receipt) is needed when refunding or exchange any item.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We must apologise for the delayed response.
Thank you for bringing this matter to our attention. We have raised this incident with the store manager as this matter could have been handle in a different light.
Kindly note as stated in our refund and exchange policy a valid proof of purchase (till slip or gift receipt) is needed when refunding or exchange any item.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We must apologise for the delayed response.
Thank you for bringing this matter to our attention. We have raised this incident with the store manager as this matter could have been handle in a different light.
Kindly note as stated in our refund and exchange policy a valid proof of purchase (till slip or gift receipt) is needed when refunding or exchange any item.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We must apologise for the delayed response.
Thank you for bringing this matter to our attention. We have raised this incident with the store manager as this matter could have been handle in a different light.
Kindly note as stated in our refund and exchange policy a valid proof of purchase (till slip or gift receipt) is needed when refunding or exchange any item.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We must apologise for the delayed response.
Thank you for bringing this matter to our attention. We have raised this incident with the store manager as this matter could have been handle in a different light.
Kindly note as stated in our refund and exchange policy a valid proof of purchase (till slip or gift receipt) is needed when refunding or exchange any item.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We must apologise for the delayed response.
Thank you for bringing this matter to our attention. We have raised this incident with the store manager as this matter could have been handle in a different light.
Kindly note as stated in our refund and exchange policy a valid proof of purchase (till slip or gift receipt) is needed when refunding or exchange any item.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Kindly note that the store has updated the query with ref no : ***/GO and they stated that they have already exchanged for you our valued customer with out proof of purchase and they were already going an extra mile by doing so, as we do not exchange or return items without any proof of purchase. We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
Kindly note that the store has updated the query with ref no : ***/GO and they stated that they have already exchanged for you our valued customer with out proof of purchase and they were already going an extra mile by doing so, as we do not exchange or return items without any proof of purchase. We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.