VH
Vusi H

1 reviews | Active since Nov 2018

04 Nov 2018, 19:05

Edgars, Chatsworth ******!!!

I app**** for an account with Edgars, Chatsworth, Durban. The account was approved after I had given them all documents required. When I went to pick up my card, the manager at the store and the sales consultant started accusing me of *****, saying I look like I live on the street, they are going to call security. They dont give accounts to people who live in shacks!! Im a black man, I work 7 days a week and I earn more than R33k a month with no accounts! They called security to escort me out the store while the manager and staff all looked at me, calling me a *****, ******** and laughing at me. They even blocked the card, I went to Edgars, Pavillion. They said headoffice will contact me to unblock it but they still haven't. I will be reporting Edgars, Chatsworth to the Ombudsmen and the local newspapers. Do not judge me because im black and not dressd how you want me to. Some of us work in overalls but earn more than you! Pathetic, disgusting service!!

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Replies (1)
Edgars
Edgars's reply05 Nov 2018, 16:22
Official
Thank you for making contact with us. Please accept our sincere apologies for the unacceptable behavior of our staff. We will be escalating your query to both the store manager as well as our ***** department for urgent assistance and feedback will be provided to you.
***/GO

Kind regards

The Edgars Customer Experience Team

Best regards,