1 reviews | Active since Aug 2011
Edgars charging money on fully settled accounts
I've settled my Edgars account in June 2018, however the next month I received a statement owing R25.00 for service fees. I have contacted them several times to explain why I should pay a service fee, without any luck? Still to this day, I haven't used this account, however am still being charged a service fee. I just now received a statement owing R94.14,..... for what? Why am I paying for a service fee if I have not used this account for a while, or asked for any service? Why is Edgars the only clothing store charging us a service fee? I have several fully settled accounts with other clothing stores as well, and they don't charge me any service fee?
Thank you for bringing this matter to our attention.
We apologise for the inconvenience caused. Kindly note that we have escalated your query to our accounts department for urgent assistance. . Feedback will be provided within the next 48 working hours.
For urgent assistance please contact our accounts department on *** or email ***.
Your reference number is ***/GO
Kind regards
Edgar's Customer Experience Team
Thank you for bringing this matter to our attention.
We apologise for the inconvenience caused. Kindly note that we have escalated your query to our accounts department for urgent assistance. . Feedback will be provided within the next 48 working hours.
For urgent assistance please contact our accounts department on *** or email ***.
Your reference number is ***/GO
Kind regards
Edgar's Customer Experience Team