PU
Peter U

1 reviews | Active since Apr 2014

11 Aug 2015, 08:58

Edgars charging me without my concent

I received an SMS asking me to pay an outstanding amount on my account. Having paid up to date a couple months prior I was confused and got my electronic statement. It shows a subscription to Cell C airtime. As I did not activate this nor am I a Cell C customer I want this removed. <br> <br> I have contacted Edgars customer care who told me to call RMCS and was given 2 numbers to call. I called the first number and got through to an agent by name of Neo. He told me I have to contact the second number that I was given as I'm through to the wrong department. I duly did so and once again got hold of the same agent Neo who told me now he can help me and that he will escalate the matter to their admin department and gave me a reference number #***. They will get in contact with me by latest 48hrs of call logged 11/08/2015 at 08:45am<br> <br> I don't care which company I need to deal with here, as my statement comes from Edgars and shows outstanding amounts which I have not authorized nor can actually use I want them removed immediately and the interest charged removed as well. My account needs to be on a zero balance.

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Replies (1)
Edgars
Edgars's reply12 Aug 2015, 17:02
Official
Hello monty-0,

We would like to apologise for the air time subscription that was enrolled without your consent. Please be advised we have referred this query to RMCS department to cancel the subscription and also reverse the amount debited. We assure you investigations will be conducted as we take such matters seriously. Concrete feedback will be given to you shortly.

Please find your reference number: ***/GO

If you ever need to speak to us, kindly email us at *** or contact us on our toll free number:***

Kind regards.
Edcon customer experience team.
***