ML
Michael L

1 reviews | Active since Mar 2009

13 Mar 2018, 12:37

Edgars charging me for services I have never asked for

Edgars has started to charge my account with services I have never opted in for. "MOBILE CONTENT FEE" for R24.99 and "SMS AIR SUBSCRI" for R25 and "AIRTIME/DATA SUBSCRIPTION FEE" for R25. I have been de*****ed for months with these charges that I've never agreed to pay - these are completely ********* business practices why are your system not better designed to prevent your customers from being de*****ed? I expect all this charges to be reversed retrospectively and my account credited for every cent (including any interest I may have paid relating to these charges).

I will be taking this case to the NCR and opening up a case of ***** at SAPS.

0
Replies (2)
Edgars
Edgars's reply15 Mar 2018, 11:27
Official

Thank you for making contact with us .Apologies for the frustrations .Please be advised that your query has been escalated to RMCS for reversal of the fees and they will be in direct contact with you.***/GO

Kind regards

The Edgar's Customer Experience Team

ML
Michael L's update20 Mar 2018, 10:25
Reviewer Update
Hi Edgar's 5 days now and I have not been contacted. Please urgently assist. Mike