1 reviews | Active since Jul 2016

13 May 2019, 19:50

Edgars charging for unwanted subscription

Good day.

Regards to my Edgars account.

I NEVER agreed on the "sms air subscription".

The sales lady phoned me and i clearly told her I'm not interested !!!!!!! But for some reason she subscribed me to it !!!!!

I phoned the customer care on the 11th April and requested for it to be cancelled after a few days I received a sms from Edgar's,

"Dear Customer. Your subscription has been cancelled. Ref #:EDC****0 ********** 426. Thank you." 16 April 15:42.

NOW I received my statement for May and I'm still being charged for this sms subscription THAT I NEVER AGREED TO AND WILL NOT PAY FOR IT !!!!!!!!!!

I explained to the sales lady that I'M NOT INTERESTED since I have a contract with Telkom and have unlimited sms !!!!! WHY WHOULD I WANT ANOTHER SMS BUNDLE?????

I WILL NOT PAY A CENT FOR THIS AND WILL NOT PAY MY ACCOUNY UNTIL THOSE SUBSCRIPTIONS HAS BEEN REMOVED FROM MY ACCOUNT !!!!!

0
Replies (1)
Edgars
Edgars's reply14 May 2019, 09:47
Official
Dear Angelique

Thank you for making contact with us once again.
We have escalated your query to our third parties regarding the remainder of the refund and feedback will be provided to you.

We apologise for the inconvenience this matter has caused  you.
***/GO

Kind regards

Edgars Customer Experience Team
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