Edgars charging for unwanted subscription
Good day.
Regards to my Edgars account.
I NEVER agreed on the "sms air subscription".
The sales lady phoned me and i clearly told her I'm not interested !!!!!!! But for some reason she subscribed me to it !!!!!
I phoned the customer care on the 11th April and requested for it to be cancelled after a few days I received a sms from Edgar's,
"Dear Customer. Your subscription has been cancelled. Ref #:EDC****0 ********** 426. Thank you." 16 April 15:42.
NOW I received my statement for May and I'm still being charged for this sms subscription THAT I NEVER AGREED TO AND WILL NOT PAY FOR IT !!!!!!!!!!
I explained to the sales lady that I'M NOT INTERESTED since I have a contract with Telkom and have unlimited sms !!!!! WHY WHOULD I WANT ANOTHER SMS BUNDLE?????
I WILL NOT PAY A CENT FOR THIS AND WILL NOT PAY MY ACCOUNY UNTIL THOSE SUBSCRIPTIONS HAS BEEN REMOVED FROM MY ACCOUNT !!!!!
Thank you for making contact with us once again.
We have escalated your query to our third parties regarding the remainder of the refund and feedback will be provided to you.
We apologise for the inconvenience this matter has caused you.
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for making contact with us once again.
We have escalated your query to our third parties regarding the remainder of the refund and feedback will be provided to you.
We apologise for the inconvenience this matter has caused you.
***/GO
Kind regards
Edgars Customer Experience Team
***
