MAAJ
Mohamed Ameen Abdul Jabar
1 reviews | Active since Nov 2014
14 May 2015, 15:30
edgars charging for unknown subscriptions
So I receive edgars statement via email yesterday and notice a R19.99 charge under sms air subscription <br> I called ***customer care only for them to give me another number to call *** which I did and have them too wanting to give me another number to call. I call this the run around I'm not an idiot with time to waste pls sort this out ASAP
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Edgars's replyOfficial
15 May 2015, 17:36Hello ameenjabar,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we have forwarded your query to the RMCS department which is our third party to look into and assist with your query.
Feedback will then be provided to you
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we have forwarded your query to the RMCS department which is our third party to look into and assist with your query.
Feedback will then be provided to you
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Best regards,
Edgars's reply15 May 2015, 17:36
Official
Hello ameenjabar,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we have forwarded your query to the RMCS department which is our third party to look into and assist with your query.
Feedback will then be provided to you
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we have forwarded your query to the RMCS department which is our third party to look into and assist with your query.
Feedback will then be provided to you
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Best regards,