Edgars: Charging for undelivered orders

It seems I am not alone with this issue. Placed an online order 9 May and after 4 weeks of no delivery, 3 unanswered emails and 5 lengthy phone calls from my side I found out that 70% of my order is out of stock. So I canceled the order. Lo and behold, I have been charged on my account for an order not received. I see this is going to be a struggle as Edgars hasn't responded to the other complaints here at all....