1 reviews | Active since May 2017

08 May 2019, 10:45

Edgars charging for non received goods

My Name is Gha**** Solomon, And I am appalled by the service i received from Edgars, after being a client for more than 10 years, always keeping good with my credit ratings, paying my accounts on time. I am now being plagued by calls from a Company called MBS Credit Solutions for an amount of R 375.00 " God knows what for "

After speaking to numerous people at Edcon , it arises that i had somehow accepted a voice over subscription from a third party of Edgars affiliates for Cellphone / Data.

I have no recollection of this and Edgars has stated that they have a recording ," never produced anything for several months " but non the less, I did not receive no airtime or data from anyone.

Having said that , i made a suggestion to all the 100's of people calling me for this account , that i have no issue with paying the account , but i need to get the airtime / data or whatever that i paid for.

i have not received anything to date, but Edgars is insisting that i pay the account.

I will take legal action against Edgars if my credit score is negatively impacted , and i can assure you that neither myself or my families will support your business ever again.

If this is how you treat clients who have supported you for many years, then i wish you good luck for the future .

I have requested that correspondence with regard to this account be emailed to me , so that i can have a copy of the responses in the event i need to take legal action, months have passed , nothing received from Edgars or MBS "

If you need to respond to me , you may mail your response to **********

Don't bother calling me " you gonna get a lashing " ask your MBS Collection agents.

0
Replies (1)
Edgars
Edgars's reply08 May 2019, 11:45
Official
 Thank you for bring this matter to our attention. Kindly be advised we have referred your query to our 3rd party RMCS for assistance and feedback will be provided. 

We would like to apologize for all the inconveniences caused. 

Reference number: ***/GO 

Kind Regards,                                         

The Customer Experience Team