1 reviews | Active since Sept 2015
Edgars charging Airtime subscription fees without client consent.
Upon going to close my account with edgars I was informed of an cell c airtime subscription that was deducting money from my account. I do not have a cell c phone so I immediately asked who approved this. They informed me it was done via telemarketing. I asked them to cancel this subscription and please investigate this mater as I have never approved them doing this. They investigated and after a few days I was told I was cancelled but refund was refused. I called them again and requested recording of me approving this subscription which they then did no provide and told me to contact RCMS which is a 3rd party cell airtime provider of edgars. after 2 days of calling this number and not getting through I decided it’s time to complain on hello peter regarding this matter. I will not stop till they refund this as I never approved this and I will not be paying for someone else’s airtime. Considering getting a lawyer to take edgars to court for the amount they owe me and for the inconvenience caused.
Thank you for making contact with us .We apologise for the frustrations caused .
Kindly note that the cancellation of the airtime contract was actioned on the 7/8/19 .
However, the reversals were declined by our service provider since the airtime was received by ***
***/GO
Kind regards
Edgars Customer Experience Team
***
Best regards,
Thank you for making contact with us .We apologise for the frustrations caused .
Kindly note that the cancellation of the airtime contract was actioned on the 7/8/19 .
However, the reversals were declined by our service provider since the airtime was received by ***
***/GO
Kind regards
Edgars Customer Experience Team
***
Best regards,
