AS
Anrich S

1 reviews | Active since Sept 2015

13 Aug 2019, 17:16

Edgars charging Airtime subscription fees without client consent.

Upon going to close my account with edgars I was informed of an cell c airtime subscription that was deducting money from my account. I do not have a cell c phone so I immediately asked who approved this. They informed me it was done via telemarketing. I asked them to cancel this subscription and please investigate this mater as I have never approved them doing this. They investigated and after a few days I was told I was cancelled but refund was refused. I called them again and requested recording of me approving this subscription which they then did no provide and told me to contact RCMS which is a 3rd party cell airtime provider of edgars. after 2 days of calling this number and not getting through I decided it’s time to complain on hello peter regarding this matter. I will not stop till they refund this as I never approved this and I will not be paying for someone else’s airtime. Considering getting a lawyer to take edgars to court for the amount they owe me and for the inconvenience caused.

0
Replies (2)
Edgars
Edgars's reply14 Aug 2019, 11:34
Official
Dear Anrich

Thank you for making contact with us .We apologise for the frustrations caused .
Kindly note that the cancellation of the airtime contract was actioned on the 7/8/19 .
However, the reversals were declined  by our service provider since the airtime was received by ***

***/GO

Kind regards

Edgars Customer Experience Team
*** 

Best regards,

AS
Anrich S's update14 Aug 2019, 14:10
Reviewer Update
Yes indeed that is what they keep telling me that the number received the airtime. Whoever it was probably used it as well. My point is that it was not me and I did not authorize or approve this airtime subscription. This was done without my knowledge or approval and is *****. I also contacted RCMS they said they would put in a refund for me and also forward me the recording of the telemarketing via email. I have not yet received this email and also heard nothing more of the refund. RCmS ***. I also have recordings of all my conversations with edcon financial and RCMS.