Edgars charges almost 300% increase on installment between 2 different months.

In the space of 2 months, my overdue balance has gone from R97 to R800+ I lodged a complaint premised on items billed on my statement that I had not requested nor signed for. This was in January 2020. This is the fourth time I have made the same request over the past 3 years. I have requested statements to be sent to me via email for that period which I am still awaiting for. Consultants send you from pillar to post. To date, I have not received an explanation as to where the cellular charges came from. I heard a number of callers on the 702 show who also had the same issue. I then closely looked at my statements over the last 6 months. I am now very concerned, as I indicated to a consultant at the Northgate branch today, as well as to the consultant who is to date supposed to get back to me. WHERE DOES THE AMOUNT I AM CHARGED FOR COME FROM??? I made a payment of R1000 on the 28th of January 2020 - this after being informed I had an outstanding amount of R1970 when to be paid immediately. I was contacted via telephone at my work place and cellular phone by 9 consultants in 1 day to IMMEDIATELY pay this amount. I requested to know where the amount came from as my opening balance was 2065 and installment was 212. No one got back to me instead they harrassed my colleagues and myself. Now again, for my April statement I suddenly have an outstanding - overdue balance of R897 to be paid IMMEDIATELY. Between December and now I would have paid Edgars close to R2400 on an account which when I opened had a credit limit of R2000 and I have not made any purchases since 2018 because I have been informed there is no buying capacity because the balance is too high. Please can someone who speaks clear enough Explain this ****************. Can my account statements - and subsequent calls - which consultants are happy to say are recorded, be pulled up from the opening of my account in 2012. I would like to have a trail of what and how Edgars charges for their services. I would then like clarification on the amounts I have had to pay between 2018 and now Further explanations of WHAT IS THE CLOSING BALANCE,? WHERE DOES THE CAPACITY TO PURCHASE COME FROM and HOW DOES THE INSTALLMENT FLUCTUATE TO THE DEGREE OF 300% between months. My email address for purposes of sending the trail of information - which as per POPI Act I am allowed to access - the Consumer Protection Act also supports this is ***