1 reviews | Active since May 2015
Edgars charge Airtime without permission
Since November 2014 I am trying to get this issue resolved. My account is charged monthly with Vodacom Airtime Voucher to the value of R41.50 (most of the time). I have never signed any document to request or approve this service from Edgars. The cell phone they are sending the airtime voucher too does not belong to me. How can any company use a SMS system to request your permission for subtracting a monthly amount for something you do not want and not even making sure the number you send it to belong to the account holder???? My current cell phone contract has been registered in my name before 1992. When I phoned them they just responded that I rep**** YES to the SMS that I would like the airtime. I think everyone who can get something for \free"will then reply YES! It is ******* to deduct money from someone without written permission. Give my money back and stop this service I did not request immediately!!!!"""
Please be advised that your concerns regarding been subscribed for a cell phone airtime without your content and to this day it has not been cancelled. we would like to assure you that your service experience will be discussed with the R.M.C.S management directly for immediate intervention who will provide feedback to you shortly. We apologise for any inconvenience caused to you.
Your reference number is: ***/GO
Kind Regards,
Edcon Customer Experience Team,
***
Please be advised that your concerns regarding been subscribed for a cell phone airtime without your content and to this day it has not been cancelled. we would like to assure you that your service experience will be discussed with the R.M.C.S management directly for immediate intervention who will provide feedback to you shortly. We apologise for any inconvenience caused to you.
Your reference number is: ***/GO
Kind Regards,
Edcon Customer Experience Team,
***