CS
Carla S
1 reviews | Active since Apr 2019
16 Apr 2019, 11:31
EDGARS CHARGE ACCOUNT WITHOUT PERMISSION
Received a phone call 21 Feb, offering me 1x month free airtime and if I would continue to receive airtime after the 1x free month, it will be addes to my Edgars Acc. I confirmef with the gentleman 3x time that there is NO COST for the FIRST MONTH. He rep**** he promise, no cost. By 7 March there was R199 added to my Edgars Acc. Thats 18 days later... I have not received any airtime and I did nit aggee on any amount to be added to my Account. I phone and spoke to a consultant on the 7th, where he said it will be fixed within 2 weeks.
Now I am being mailed my Account is outstanding and needs to be paid.
I will not pay for something I did not ask for or agree on.
This matter needs to be resolved asap!
Helpful (0)
Replies (2)0
Replies (2)
Edgars's replyOfficial
16 Apr 2019, 13:44Dear Carla
Thank you for bringing this matter to our attention thus allowing us to remedy our shortfalls.
Please accept our sincere apologies for the airtime /data subscription that was enrolled on your account .
We can confirm that the product has been cancelled and we are following up with our third parties on the reversals and feedback will be provided to you.
***/GO
Kind regards
The Edgar's Customer Experience Team
***
Thank you for bringing this matter to our attention thus allowing us to remedy our shortfalls.
Please accept our sincere apologies for the airtime /data subscription that was enrolled on your account .
We can confirm that the product has been cancelled and we are following up with our third parties on the reversals and feedback will be provided to you.
***/GO
Kind regards
The Edgar's Customer Experience Team
***
Edgars's reply16 Apr 2019, 13:44
Official
Dear Carla
Thank you for bringing this matter to our attention thus allowing us to remedy our shortfalls.
Please accept our sincere apologies for the airtime /data subscription that was enrolled on your account .
We can confirm that the product has been cancelled and we are following up with our third parties on the reversals and feedback will be provided to you.
***/GO
Kind regards
The Edgar's Customer Experience Team
***
Thank you for bringing this matter to our attention thus allowing us to remedy our shortfalls.
Please accept our sincere apologies for the airtime /data subscription that was enrolled on your account .
We can confirm that the product has been cancelled and we are following up with our third parties on the reversals and feedback will be provided to you.
***/GO
Kind regards
The Edgar's Customer Experience Team
***
CS
Carla S's updateReviewer Update
15 Jun 2019, 15:23Good afternoon
Afternoon the phone call I received, I thought everything was going to be sort out. What n mistake!
The amount of R177 was reversed,
But i was charge late charge assessment, Account protection plan, service fees..
I am sorry, but I am not liably for any of this, for I did not aggree to anything to be added to my account.
I have been trying to sort this out ober the phone, but after sending over R200 in airtime not getting closer to an answer, calls being dropped, I had it.
If this is not resolved by the end of next week. Im gong to the ombudsman.
Afternoon the phone call I received, I thought everything was going to be sort out. What n mistake!
The amount of R177 was reversed,
But i was charge late charge assessment, Account protection plan, service fees..
I am sorry, but I am not liably for any of this, for I did not aggree to anything to be added to my account.
I have been trying to sort this out ober the phone, but after sending over R200 in airtime not getting closer to an answer, calls being dropped, I had it.
If this is not resolved by the end of next week. Im gong to the ombudsman.
CS
Carla S's update15 Jun 2019, 15:23
Reviewer Update
Good afternoon
Afternoon the phone call I received, I thought everything was going to be sort out. What n mistake!
The amount of R177 was reversed,
But i was charge late charge assessment, Account protection plan, service fees..
I am sorry, but I am not liably for any of this, for I did not aggree to anything to be added to my account.
I have been trying to sort this out ober the phone, but after sending over R200 in airtime not getting closer to an answer, calls being dropped, I had it.
If this is not resolved by the end of next week. Im gong to the ombudsman.
Afternoon the phone call I received, I thought everything was going to be sort out. What n mistake!
The amount of R177 was reversed,
But i was charge late charge assessment, Account protection plan, service fees..
I am sorry, but I am not liably for any of this, for I did not aggree to anything to be added to my account.
I have been trying to sort this out ober the phone, but after sending over R200 in airtime not getting closer to an answer, calls being dropped, I had it.
If this is not resolved by the end of next week. Im gong to the ombudsman.