CG
Christelle G
1 reviews | Active since Jul 2015
01 Jul 2015, 08:40
Edgars changes returns policy
Edgars/Edcon has changed their returns policy. You now do not get a credit on your account if you return unsuitable merchandise, but you get a gift card for the amount instead. I am now in posession of gift cards that I do not want or need, but my account remains debited and I still have to pay for returned goods! How and when was this change communicated to customers?
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Edgars's replyOfficial
03 Jul 2015, 15:55Hello christellegeer,
Thank you for raising your concerns with us. We are pleased your query was resolved and you are satisfied. Customers ate the life blood of this organisation and it is our daily mandate to satisfy their needs. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. We are pleased your query was resolved and you are satisfied. Customers ate the life blood of this organisation and it is our daily mandate to satisfy their needs. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply03 Jul 2015, 15:55
Official
Hello christellegeer,
Thank you for raising your concerns with us. We are pleased your query was resolved and you are satisfied. Customers ate the life blood of this organisation and it is our daily mandate to satisfy their needs. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. We are pleased your query was resolved and you are satisfied. Customers ate the life blood of this organisation and it is our daily mandate to satisfy their needs. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,