Edgars Chanel

I have recently visited the Chanel counter at Edgars in the Gateway mall. I was absolutely disappointed at the behaviour of the ‘manager’ who was very abrupt on many occasions and very condescending towards the sales girl (who btw was an absolute pleasure to work with and is the reason I keep going back)!

This manager has made me feel so uncomfortable with the negative ambiance she creates at this counter that I had to go to the Woolworths chanel counter to restock my chanel items! (Which was out of my way and wanted to do all shopping in one place).

On all visits to this counter the manger spoke indirectly to me by being rude to the sales girl and fusses over packaging - free packaging! (When you shop with luxury brands you deserve luxury service and there was no way I was going to purchase an expensive chanel product and carry it around in an edgars packet - that doesn’t make sense).

She also has no product knowledge and acts like the customer is stupid.

Something needs to be done about her ! This is unacceptable! If edgars does not review these complaints then maybe they should not stock luxury brands!