EDGARS CENTURION- MAC COUNTER

<p>I am extremely upset at the poor customer service that i have received for the second time from the mac counter. The ladies who work for the Mac counter are rude, unhelpful, unpleasant with bad attitudes, they do not even smile. I cannot handle they way they have treated as a Mac Customer and I have chose to rather travel to Forest Hill Mall or Sandton City which is an inconvenience for me. On two occasions I had to request assistance as the counsultants looked relunctant to come forth and assist me.</p> <p>On the first occasion: (purchased Foundation)</p> <p>When I asked if there were are specials that the counter was running, I was rudely advised that Mac is not a counter that runs specials on their products. But the ugly part was when the Counsultant made a face when she said same....</p> <p> </p> <p>The second time that I visited this counter was this Saturday to purchase a lipstick, a consultant assisted me and she was helpful, as I couldnt decide which lip colour I wanted , i decided that i needed to think about it, 5 mins later i was back in the store at the Mac counter looking for the same lady as she did not introduce herself to me , I was left to describe her to her Mac Collegues, I started with she was wearing red lips and I was instantly told in a rude manner, "we all wearing red lips and then I went on to further describe the consultant and I was told that no such person works there and then I was told she was on lunch. I advised that I needed help as i was looking for a specific colour but i couldnt remember the name but i was wearing the colour on my lip as i just tried it on. The consultant really didnot was to assist me but did. I am really upset as I use to be a beauty consultant for Estee Lauder a good few years back but I never treated a customer as if I was doing her a favour or try to intimidate her with the way and manner in which i spoke and pass looks to other collegues. What about good customer service , treating customers or even a potential customer with respect , in a warm inviting manner with a smile on your face when you greet the customer. These ladies at the Mac counter are terrible, do they not work on a commission basis, do they not need the sales or want the sales, do they pick and chose which customers to be nice to. I can not understand why they behave in such an unbecoming manner. I really would like something done as i have lodged a complaint on the edgars centurion mac FB Page and no one has come back to me. I want these ladies to go for training to assist them with their customer service.</p>