Edgars cellphone insurance **** , *********** and bad customer service

Edgars cellphone insurance a **** to ***** peoples money, i have an insurance with Edgars that is deducting money everyday and now i have lost my phone i want to claim I'm told there is no insurance buy yet the deductions are showing on my monthly statement and I'm being taken from pillar to post by *********** staff in the Bloemfontein store and over the phone, My Name is Miss Makodisang Khabola , ID 920825 CELL *** U ALL MUST KNOW ME BY NOW cos i have been calling and begging foe assistance i demand to be called and this matter be resolved to my satisfaction as a paying customer, you cannot advertise a n insurance service that you fail to deliver,