LM
Lebo M
1 reviews | Active since Jun 2017
23 Jul 2020, 20:15
Edgars cellphone insurance
Very bad bad service from Edgars cellphone insurance My cellphone was collected from my home in May,access amount was paid 10 June, since I've been calling the useless call center en nobody can give me a straight answer as to cellphone progress, I'm sick en tired now and I need my phone. Been sending numerous emails to the team leader Lloyd but even he doesn't respond to my emails. I'm ****** tired and frustrated as he'll. No one is even calling me,I call them everyday and have spoken to majority of the agents with no success.
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Replies (3)0
Replies (3)
Edgars's replyOfficial
25 Jul 2020, 12:44Good day Lebo, Thank you for taking time to write to us We apologise profusely for the inconvenience caused. Your complaint has been acknowledged, we will investigate and revert with feedback. The reference number for the complaint is ***/GO Warm Regards The Edgars Team
Best regards,
Edgars's reply25 Jul 2020, 12:44
Official
Good day Lebo, Thank you for taking time to write to us We apologise profusely for the inconvenience caused. Your complaint has been acknowledged, we will investigate and revert with feedback. The reference number for the complaint is ***/GO Warm Regards The Edgars Team
Best regards,
Edgars's replyOfficial
26 Jul 2020, 10:34Good day Lebo, Thank you for taking time to write to us
Kindly note that we were unsuccessful in trying to reach you on your mobile.
We need to confirm the below details for further assistance :
-Who collected the cellphone from your home (courier name)?
-Which Store is handling the cellphone repair query?
-What is faulty with the handset?
-Cellphone make and model?
-Purchase date of the handset?
Please also provide us with an alternative contact number and suitable time of contact. The reference number for the complaint is ***/GO Warm Regards The Edgars Team
Kindly note that we were unsuccessful in trying to reach you on your mobile.
We need to confirm the below details for further assistance :
-Who collected the cellphone from your home (courier name)?
-Which Store is handling the cellphone repair query?
-What is faulty with the handset?
-Cellphone make and model?
-Purchase date of the handset?
Please also provide us with an alternative contact number and suitable time of contact. The reference number for the complaint is ***/GO Warm Regards The Edgars Team
Best regards,
Edgars's reply26 Jul 2020, 10:34
Official
Good day Lebo, Thank you for taking time to write to us
Kindly note that we were unsuccessful in trying to reach you on your mobile.
We need to confirm the below details for further assistance :
-Who collected the cellphone from your home (courier name)?
-Which Store is handling the cellphone repair query?
-What is faulty with the handset?
-Cellphone make and model?
-Purchase date of the handset?
Please also provide us with an alternative contact number and suitable time of contact. The reference number for the complaint is ***/GO Warm Regards The Edgars Team
Kindly note that we were unsuccessful in trying to reach you on your mobile.
We need to confirm the below details for further assistance :
-Who collected the cellphone from your home (courier name)?
-Which Store is handling the cellphone repair query?
-What is faulty with the handset?
-Cellphone make and model?
-Purchase date of the handset?
Please also provide us with an alternative contact number and suitable time of contact. The reference number for the complaint is ***/GO Warm Regards The Edgars Team
Best regards,
LM
Lebo M's updateReviewer Update
31 Jul 2020, 14:36Good day
Phone was collated by Ram.
Query was directed to Edgars Vosloorus(Chris hani) and phone was collected at home, due to lockdown.
Confirmation was received on 08 June that cellphone has been received and claim number of CEL***C was received, on the 15 June access amount of R500 was paid, till today I have received any information regarding my cellphone.
Samsung A30.
Purchased 29 November 2019.
My number ***, alternative number ***.
Can the matter be sorted please.
Thank you.
Phone was collated by Ram.
Query was directed to Edgars Vosloorus(Chris hani) and phone was collected at home, due to lockdown.
Confirmation was received on 08 June that cellphone has been received and claim number of CEL***C was received, on the 15 June access amount of R500 was paid, till today I have received any information regarding my cellphone.
Samsung A30.
Purchased 29 November 2019.
My number ***, alternative number ***.
Can the matter be sorted please.
Thank you.
LM
Lebo M's update31 Jul 2020, 14:36
Reviewer Update
Good day
Phone was collated by Ram.
Query was directed to Edgars Vosloorus(Chris hani) and phone was collected at home, due to lockdown.
Confirmation was received on 08 June that cellphone has been received and claim number of CEL***C was received, on the 15 June access amount of R500 was paid, till today I have received any information regarding my cellphone.
Samsung A30.
Purchased 29 November 2019.
My number ***, alternative number ***.
Can the matter be sorted please.
Thank you.
Phone was collated by Ram.
Query was directed to Edgars Vosloorus(Chris hani) and phone was collected at home, due to lockdown.
Confirmation was received on 08 June that cellphone has been received and claim number of CEL***C was received, on the 15 June access amount of R500 was paid, till today I have received any information regarding my cellphone.
Samsung A30.
Purchased 29 November 2019.
My number ***, alternative number ***.
Can the matter be sorted please.
Thank you.