Edgars cellphone insurance

My husband bought me a phone on his Edgar's account and took insurance out on the phone. I regret it today the insurance and service is so bad. This is the second time the phone is booked in. The screen was cracked and it was fixed and I had to pay R200 access fee with collecting the phone which I don't mind paying but after two weeks the phone cracked again cause it was not fixed correctly and a lot of things did not work when the phone came back. My husband booked it in again on the 09/03/16. Then two weeks ago we were at Edgar's parow to follow up on the phone. The insurance wanted us to give another R400 enable for them to fix the phone. We refuse to pay cause the insurance and account is up to date and why pay every time to get it fix what is the use of having insurance and it wasn't fixed correctly in the first place. This morning I phone Edgar's Parow again to ask about the phone and again they couldn't give me feedback @9:00. I phoned back 10:45. The guy said he will give feedback Monday. Like really is it so hard to fix I phone I'm phone less for almost 2 months and it sux. I feel like my husband should close this stupid insurance they of no use really. Up until now we don't know if the phone is fixed or lost or are they just stupid. Really ****ed off right now