EDGARS CELLPHONE DEPT TYGERVALLEY

<p>I have supported Edgars for many many years and bought a HiSense Faith cellphone from them recently.</p> <p> </p> <p>I started having problems with the phone a month later ie : fingerprint reader not working , speaker problems , and a huge delay in 4g network.</p> <p> </p> <p>I returned to the store where i was helped by a very friendly staff member who booked in the phone for me and said that the phone needs to be sent for repairs to 3G in JHB. Which i found odd as there are many repairers in CPT area aswell as the Hisense plant in CPT.</p> <p> </p> <p>She explained that the phone will be collected by courier within 3 to 5 working days.</p> <p> </p> <p>I just called the shop now and was told that the phone is still laying in the store 2 weeks later un collected by courier and hat the courier has now all of a sudden 21 working days to collect the phone which was not told to me initially.</p> <p> </p> <p>Out of my good grace i booked in the phone and used my old S4 to carry on with. Now s4 is starting to give problems hence why i bought a new phone.</p> <p> </p> <p>I demand feedback from Edgars and i am a Very unhappy customer at this point.</p> <p> </p> <p>I need my phone back repaired within 7 days or a replacement unit. I dont care if the store manager has to fly to JHB to drop off my phone.</p> <p> </p> <p>Next step from here will be the Ombudsman.</p> <p> </p> <p>PLEASE REPLY SOONEST.</p>