VC
Vusi C
1 reviews | Active since Jan 2014
16 Jul 2015, 14:01
Edgars cellc aitime subscription
I was recruited to join the airtime subscription with a hope of that it was only a six months deal and after six months it did not stop and I had to call them and cancel . it was cancelled but suprisingly the deductions have started again from January until May . I have then called them to report and I was promised someone would call me back but no one bothered . on my latest statement I have seen that there was no airtime subscription but they have not refunded my money that was deducted .
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Edgars's replyOfficial
18 Jul 2015, 13:00Hello maswoswani,
Thank you for bringing this matter to our attention. Please be advised the air time subscription was cancelled and we have referred your request for a refund to the RMCS department. We assure you concrete feedback will be given to you shortly. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for bringing this matter to our attention. Please be advised the air time subscription was cancelled and we have referred your request for a refund to the RMCS department. We assure you concrete feedback will be given to you shortly. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply18 Jul 2015, 13:00
Official
Hello maswoswani,
Thank you for bringing this matter to our attention. Please be advised the air time subscription was cancelled and we have referred your request for a refund to the RMCS department. We assure you concrete feedback will be given to you shortly. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for bringing this matter to our attention. Please be advised the air time subscription was cancelled and we have referred your request for a refund to the RMCS department. We assure you concrete feedback will be given to you shortly. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,