kM
kenneth M

1 reviews | Active since Aug 2016

22 Aug 2016, 14:06

EDGARS CELL PHONE INSURANCE NIGHTMARE

<p>Bought a phone hurricane spirit from edgarsand was also sold a cash insurance which they debit on my account evry month. When my phone got lost I submitted the police affidavit and blacklisted the phone. Made a follow up after 3 weeks and was told that the was one digit missing fro m IMEI number which I in turn gave it to them. After 4 weeks I was told that theres no record of the phone being insured. Came back with bank statements to show that the money is being debited. Now after 5 weeks I am tld to blacklist the other number that they have given to me but vodacom tells me the number is already blacklisted. Please help</p>

0
Replies (1)
Edgars
Edgars's reply15 Sept 2016, 15:19
Official

We must apologise for the delayed response.

Our attempt to contact you today have been unsuccessful. We would like to assist you further however we need more details, please contact us on ***and quote your reference number for further assistance.

Your reference number is ***/GO

Kind regards,
Edcon customer experience team,
***