KB
Khanya B
1 reviews | Active since Feb 2016
17 Feb 2016, 16:46
Edgars cell phone insurance
Iphone 6 plus taken into edgars canal walk on 14 Dec 2015. No idication of the phone being under insured when signing contrAct. Now they are saying they cant fix the phone. Edgars headoffice called after taking them to twitter spoke to Cynthia, she told me within 48 hours i would get my iphone 6 plus from mtn their supplier. No feedback since still waiting. This has been going on for 2 months with no resolution. Sick and tired of hearing stories from Edgars. Poor service. Breach of contract. Unreliable. Never been so disappointed. Will take this further as they are ****ing people over
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Edgars's replyOfficial
18 Feb 2016, 14:53Hello Khanyabanzana,
Thank you for making contact with us.
Kindly note that your mom was contacted today and advised that her claim has been approved but we do not stock the IPhone 6 Plus in our stores.
However our buyer will be providing a quotation once received from the supplier. In addition she will be contacted by him with feedback before close of business today.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for making contact with us.
Kindly note that your mom was contacted today and advised that her claim has been approved but we do not stock the IPhone 6 Plus in our stores.
However our buyer will be providing a quotation once received from the supplier. In addition she will be contacted by him with feedback before close of business today.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply18 Feb 2016, 14:53
Official
Hello Khanyabanzana,
Thank you for making contact with us.
Kindly note that your mom was contacted today and advised that her claim has been approved but we do not stock the IPhone 6 Plus in our stores.
However our buyer will be providing a quotation once received from the supplier. In addition she will be contacted by him with feedback before close of business today.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for making contact with us.
Kindly note that your mom was contacted today and advised that her claim has been approved but we do not stock the IPhone 6 Plus in our stores.
However our buyer will be providing a quotation once received from the supplier. In addition she will be contacted by him with feedback before close of business today.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***