1 reviews | Active since Jul 2015
Edgars cell phone insurance
<p><span style="color: #555555; background-color: #ffffff;"> I took my cellphone to edgars in pretoria central for repairs on the 28th March.i was told to come and check it after 2-3 weeks,when i got there after after 3 weeks i was told the cellphone was stuck with the couriers and its not even at the repair center.I told them since well they taking their time i requested them to bring it back and not fix it anymore.Ive waited for my cellphone since April upto today.This is poor customer service since well they not updating you on the progress of your cellphone and i dont understand why it would take a month to bring it back.</span></p>
Sending your cell phone for repairs should not be time consuming and frustrating and for that we must apologise. We have however raised your concerns with our store manager regarding the turnaround time, once feedback is provided further communication will be provided to you.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Sending your cell phone for repairs should not be time consuming and frustrating and for that we must apologise. We have however raised your concerns with our store manager regarding the turnaround time, once feedback is provided further communication will be provided to you.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***