edgars card ****

I went to pay my account at edgars on the 30th of December 2015 and when I got to the cashier she said my card was blocked I must go to customer care and I got there a very helpful lady help phoned the head office and asked about the symbol of the blocked card I had in my hand and security questions were asked and the person assisting telephonically told me it was blocked because my phone was off all the time , so they can't reach me or send statements .So the block was removed and tried paying and it still wouldn't go through so I thought it still needs to update so I left the store and came back after some days I went straight to the till to pay and still wouldn't go through so I was sent to customer care again where the lady that was assisting told me another card was made and my one was reported missing and blocked.The limit was maxed to R9233 from R891.I logged a dispute and made a affidavit up to this day it's still not resolved and what really makes me mad is the updated statements that I get from them with a balance of R9233 so to the rest of S.A if you want a bad name just get a edgars account which anyone can make your card without your I.D or drivers licence and use it