MG
Maria G
1 reviews | Active since Feb 2015
13 Apr 2015, 12:55
Edgars cant \see"installment """
This is my fifth complaint in this regard. EFT was made on 1 Jan 2015 but Edgars then claimed they cant see the payment. THEIR bank then proofed to them that the payment shows on the bankstatement. Edgars then acknowledged that they have found the payment but did nothing about the 'arrears' on the account and also stopped communicated with me in this regard. Is there anybody who could supply me with the highest financial authority in the Edcon group. I urgently need help.
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Edgars's replyOfficial
15 Apr 2015, 10:10Hello maria goosen,
We are deeply sorry for the overall experience. That is certainly not the type of service that indicates our standards. Please note we have referred this matter to our head at the Financial Services department. We assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
We are deeply sorry for the overall experience. That is certainly not the type of service that indicates our standards. Please note we have referred this matter to our head at the Financial Services department. We assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Best regards,
Edgars's reply15 Apr 2015, 10:10
Official
Hello maria goosen,
We are deeply sorry for the overall experience. That is certainly not the type of service that indicates our standards. Please note we have referred this matter to our head at the Financial Services department. We assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
We are deeply sorry for the overall experience. That is certainly not the type of service that indicates our standards. Please note we have referred this matter to our head at the Financial Services department. We assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Best regards,