Edgar's can't get their act together

I got behind in my account around April 2020. I had 1 payment left to go. I'd gone into the Greenstone store but didn't have my account card with me, I did have my ID. I was told what was due but that they couldn't take my payment without my card. At some stage I started receiving phone calls saying my account was over due. I have been asking, with each phone call for a statement as i haven't received any & this is from early last year. I would guess what was due & pay that. In 1 instance I received a call thanking me for my payment & that I was short R200, which I went & paid. I got a phone call the next day saying that I needed to pay R700 & something. Every time the amount differs. I'dget a sms 1 day saying that I owed x & another the next daysaying I owed y.. I managed to get 1 statement last year which had a charge for a letter -:which I haven't ever received as well as interest. Apparently you can't do both. At 1 stage I was told to go to a store & ask for a statement. I went to Greenstone. I was told that they can't do it but they'd phone for me.. the person told me that my email address was wrong - its amazing how you have the right email for your promos. Every month & sometimes weekly I continue to get phone calls & everytime I ask for statements, I get told that they'll escalate my request - I haven't used my account in well over a year. WHAT AM I PAYING FOR? I've previously had ***** on my account, supposedly committed by a casual/temporary staff member. 2 weeks ago, when I got a phone call I AGAIN asked for a statement. I was told that I'd get a WhatsApp statement going back to January 2021 - never happened. I also mentioned, AGAIN that I don't know what I'm paying for. To date I've never received a letter - all of a sudden they have a wrong postal address.. I got a phone call from a guy last week & I told him that I'd pay minimum of R100 this past Sunday, 6 June 2021 - I paid it on Friday 4 June 2021. I've now received a sms, time 18h30 saying that despite numerous requests I haven't paid so I've been handed over - ***? I phoned their offices, they're conveniently closed. I've been paying!!!!!!! Even though I don't know what I'm paying for. If anything I recon that Edgar's owes me money. Is there anyone there who actually knows what they're doing? When I ask for a reference number the response is, use your account number.. I want a detailed statement going back to March 2020. I want all the letter charges reversed & any other charges that don't belong on my account. I accept that I am liable for interest charges - on the correct amount owing. I want you to reverse the hand over. I honoured my end & made a payment, not to mention other payments for I don't know what. I want to get this sorted so I can pay the correct balance/get a refund & then I want my account closed. That's all I want. Once that is done it'll be by by Edgar's.