DC
Dewald C

1 reviews | Active since Feb 2014

23 Sept 2019, 13:55

Edgars cancels order after payment of items at very low price and now its out of stock.

I placed an order at Edgars online. i wanted to order 4 items where the system told me one item that i wanted 2 of is out of stock so i ordered the other 2 items and paid for the order. I received my invoice. when i logged on to my profile again a week later to see when my order will be at the shop for collection, the order said cancelled. No the tell me they are out of stock but i was able to place the order. The Addidas pants was R199 each and I ordered 2. normal price for similar pants is around R699. Very strange that I could place an order for stock that did not mention that it is out of stock and now suddenly it is out of stock after I received my invoice. Clearly it seems like they realised the price issue and no its out of stock.

0
Replies (2)
Edgars
Edgars's reply24 Sept 2019, 09:47
Official
Good day Mr Conradie

We hereby acknowledge your complaint lodged and we apologize for the inconvenience and frustrations caused.

Kindly be advised that the matter has been taken up with our online fulfilment team to advise further and feedback will be provided within the next 24 hours.

The reference number for your query is: ***/GO

Kind Regards
Customer Experience Team 

DC
Dewald C's update28 Oct 2019, 15:23
Reviewer Update
Still no feedback from Edgars more than a month Later.