EDGARS CANAL WALK- VERY BAD CUSTOMER SERVICE

There should be no ratings as well that's how bad some services are!!! We went to Edgars Canal Walk on the 26 August 2023. My mums installemnet was R150.00 and the traning cashier took off R1500.0. The supervisor for the traning cashiers did nothing to assist and just stood there while a senior cashier came to assist. We then had to get a bank statemnet and with that they took my mums ID, Edgars card and receipts. The manager left the store by that time, so on Sunday 27 August 2023 all documnets were email to the refund department. On Friday 01 September the manager REGAN was suppose to get back to the senior cashier with feedback and did not. Today 04 August 2023, the manager is saying the same thing to the senior cashier. Managemnet of Edgars Canal Walk are so bad and seriously should not be in managment position if they do not assit their cashiers / employees and customers. I proceeded to call Edagrs Head Office and got attitude from a consultant. He is tellimg me what i should be doing to get the mony back like it was our fault. I explained to him that the senior cashier already assisted with sending off documents. So he basically informed me of the things that the senior cashier already told me. She has been more of a help that the consultant at HO and the store manager. They can't even let us know by when the money will be deposited. I mean R1500.00 is not a little money esp with our economy. It's sad that people in management positions are so bad at assisting their customers. UNPROFESSIONAL, ********* and EXTREMLY BAD CUSTOMER SERICES.