1 reviews | Active since Nov 2014
Edgars Canal walk shocking
Yesterday evening I walked out the door of Edgars and the machine beeped. I had unknowingly walked in with a t shirt that I bought a few days ago which still had the barcode sticker on. Had the machines beeped when I walked in the store I would of known that the irritating thing annoying me was not the tag but the barcode of the shirt I bought days ago at another store. It was so funny that the machines could beep when I was leaving the store but not when I was entering. Because of this I was stopped by the security as they were alleging I stole the item .I explained to the security guard how could I have ****** the item if I have nothing else on me did they think I walked into the store topless and stole a sweater and walked out. My character was defammated I was publicly humiliated as the people in the store and walking past thought I had stole the item.I video recorded the whole event and when I was taken to the room to look at the footage I was told I cant video record I can only voice record from there onwards. The footage was only found after nearly and hour and the manager confirmed that they did not have stock of the t shirt I was wearing. I am now considering civil action.
It is with great displeasure to hear of the overall experience. We can imagine the frustrating caused and for that we sincerely apologise. Please be advised the store manager was notified of the lapse in service and is in receipt of this query. We assure you all concerns raised did not fall on deaf ears. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
It is with great displeasure to hear of the overall experience. We can imagine the frustrating caused and for that we sincerely apologise. Please be advised the store manager was notified of the lapse in service and is in receipt of this query. We assure you all concerns raised did not fall on deaf ears. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
