1 reviews | Active since May 2017
Edgars Canal Walk
<p>I gave my phone in for repairs at the Edgars Canal Walk branch. They told me it would take 4-6 weeks to repair, and they would be in contact with me. It has been over 2 months and I haven't heard a word yet.</p> <p>I tried calling the branch over 20 times, no exaggeration, and the phone just rang. And now, over the last 2 weeks, their phone line is down and there is no alterantive number. (I called Head Offce to find an alternative number)</p> <p> </p> <p>Terrible experience. Total disregard for their customers. I am yet to hear from them. </p> <p> </p> <p>1) Why does it take 4-6 weeks to repair a phone? How do you or the supplier justify this??? </p> <p>2) Why did I not recieve any communication whatsoever for over 2 months??</p> <p> </p> <p>Is terrible service expected at Edgars???</p> <p> </p> <p> </p> <p> </p>
We have escalated the complaint to the Edgars Canal Walk mall management to address as our valued customer is not happy that there has been no proper update from the store regarding the cell phone repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Canal Walk mall management to address as our valued customer is not happy that there has been no proper update from the store regarding the cell phone repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Canal Walk mall management to address as our valued customer is not happy that there has been no proper update from the store regarding the cell phone repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Canal Walk mall management to address as our valued customer is not happy that there has been no proper update from the store regarding the cell phone repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.