HL
Heleen L
1 reviews | Active since May 2009
11 Apr 2016, 16:25
Edgars can't take a message
STOP CALLING ME!<br> <br> I get a phone call at least once a month from Edgars to sell me vouchers/club membership/life insurance/****.<br> <br> Each time I ask them to please remove me from the all contact lists, just to be bothered by them again. I am on the DMSA opt out list and I even closed my account a few months ago, hoping that this will solve all the spam.<br> <br> I am also avoiding any Edcon group shop out of principle these days.<br> <br> Please, leave me alone, I am not interested in ANYTHING you are trying to sell me.
Helpful (0)
Replies (3)0
Replies (3)
Edgars's replyOfficial
13 Apr 2016, 10:22Hello lindequist,
We must apologise for the telephonic service your have received, we have addressed this matter with our third party telesales company to insure this will not happen again.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
We must apologise for the telephonic service your have received, we have addressed this matter with our third party telesales company to insure this will not happen again.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply13 Apr 2016, 10:22
Official
Hello lindequist,
We must apologise for the telephonic service your have received, we have addressed this matter with our third party telesales company to insure this will not happen again.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
We must apologise for the telephonic service your have received, we have addressed this matter with our third party telesales company to insure this will not happen again.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
HL
Heleen L's updateReviewer Update
03 Oct 2016, 11:44I have not received any spam messages from Edgars since this complaint.
As it has been 5 months, I am assuming it has been solved.
Thank you
HL
Heleen L's update03 Oct 2016, 11:44
Reviewer Update
I have not received any spam messages from Edgars since this complaint.
As it has been 5 months, I am assuming it has been solved.
Thank you
HL
Heleen L's updateReviewer Update
03 Oct 2016, 11:45Star rating changed
HL
Heleen L's update03 Oct 2016, 11:45
Reviewer Update
Star rating changed