Edgars - Can not close and or pay an account or pay an account.

My wife wanted to close her account due to the R500 plus admin fee per month. She paid the full amount at Edgars Eastrand Mall and was told to contact the new holding company to close the account. On doing so the next day, R26 was again added to the account. Being desperate to close the account, she decided to pay the R26 just be informed that the system is down and a payment could not be made. It appears that Edgars has an open checkbook where they can claim R26 per day and there is now way of closing the account.