Edgars call centre is unhelpful

Went to change to the new Edgars card. I failed the security check. We sent the signatures and my ID. Called them and confirmed my details but the lady could no longer do it from the till. Call center now had to be the one to replace the card. They said the card is unblocked and linked yesterday. Couldn't set up the pin because it was already late. Today we were supposed to set up the pin but call centre is sending us from pillar to post, the poor lady at the store did everything in her powers to help but call centre is unhelpful. Their service is deplorable. I didn't think changing to the new card would be this tedious.