1 reviews | Active since Feb 2012
Edgars bunch of *******!
Edgars is a bunch of *******, I'll start like that cause this has become more of a pain then it should have. I've also noticed I'm not the only one that had/has this problem. Edgars somehow authorized a mobile subscription charge on my account, my account that I have not used in 5 YEARS and had no intention of using ever but thought it was best to keep the account in case I needed it one day.
Over the last month or two I have been receiving calls, wait sorry, my parents (not even myself) have been receiving calls about an outstanding amount on my account. I went in and questioned this only to find it was a mobile subscription fee that was added to my account in Feb, and then cancelled in Feb as well but has since racked up monthly charges because the amount was unpaid, it has gotten to a point where I owe them R300 (for nothing), so after going in and disputing the charge they said they will get back to me with the outcome, I'm still waiting 2 weeks later for them to let me know...
Yesterday I went back in to just pay the amount and close the account, only to find out I have been handed over to the lawyers! *** Edgars!? You don't phone me back regarding my dispute but you're totally ok with sending me to your lawyers and refusing to close my account or investigate my dispute? I literally threw away R300 yesterday on nothing, and now I'm stuck with having to deal with your lawyers.
Trust me, Hello Peter is not the only place that will be hearing about this, I've already urged my family to close their account with you and will be spreading the word to get everyone I know to close their account before you decide to ***** from more people.
Anyone reading this, if you have an account, beware, you are taking a big chance with these *******, they will get you eventually.
We would like to apologize for all the inconveniences caused.
Reference number: ***/GO
Kind Regards,
The Customer Experience Team,
***.
We would like to apologize for all the inconveniences caused.
Reference number: ***/GO
Kind Regards,
The Customer Experience Team,
***.
