BH
Brandon H
1 reviews | Active since Mar 2009
20 Aug 2022, 19:19
Edgar's - bullying the elderly.
My elderly grandmother fell behind on her payments to her Edgar's account two years ago.
A year ago, I was made aware and paid the outstanding amount of R2000 to pay the account up to date.
Since then after numerous discussions with your collections agency and also sending multiple proof of payments to show how much was paid versus what was outstanding, your collections agency still doesn't understand that the money was paid.
However your agency will continue to badger an almost 90 year old lady
Well done Edgar's.
Helpful (0)
Replies (5)0
Replies (5)
Edgars's replyOfficial
26 Aug 2022, 15:15Good day Brandon .
Trust you well.
Feedback has been provided by the relevant department telephonically.
Thank you and take care.
Trust you well.
Feedback has been provided by the relevant department telephonically.
Thank you and take care.
Edgars's reply26 Aug 2022, 15:15
Official
Good day Brandon .
Trust you well.
Feedback has been provided by the relevant department telephonically.
Thank you and take care.
Trust you well.
Feedback has been provided by the relevant department telephonically.
Thank you and take care.
BH
Brandon H's updateReviewer Update
17 Sept 2022, 14:53Even though the relevant department had made contact.
A promise was made that there would be some assistance by Shardh Devnarrian.
Since then, no follow up and a very poorly worded email from one of your other departments essentially passing the buck and not trying to make extra effort to deal with the situation.
It really is rather poorly of Edgar's to associate with collection agencies that treat elderly people with total disregard and very poor telephone etiquette.
When someone tries to finalize and outstanding business and close the account on behalf of someone that is unwell, Edgar's offers no assistance in the situation.
Next step would be making contact with a close friend that is a journalist.
A promise was made that there would be some assistance by Shardh Devnarrian.
Since then, no follow up and a very poorly worded email from one of your other departments essentially passing the buck and not trying to make extra effort to deal with the situation.
It really is rather poorly of Edgar's to associate with collection agencies that treat elderly people with total disregard and very poor telephone etiquette.
When someone tries to finalize and outstanding business and close the account on behalf of someone that is unwell, Edgar's offers no assistance in the situation.
Next step would be making contact with a close friend that is a journalist.
BH
Brandon H's update17 Sept 2022, 14:53
Reviewer Update
Even though the relevant department had made contact.
A promise was made that there would be some assistance by Shardh Devnarrian.
Since then, no follow up and a very poorly worded email from one of your other departments essentially passing the buck and not trying to make extra effort to deal with the situation.
It really is rather poorly of Edgar's to associate with collection agencies that treat elderly people with total disregard and very poor telephone etiquette.
When someone tries to finalize and outstanding business and close the account on behalf of someone that is unwell, Edgar's offers no assistance in the situation.
Next step would be making contact with a close friend that is a journalist.
A promise was made that there would be some assistance by Shardh Devnarrian.
Since then, no follow up and a very poorly worded email from one of your other departments essentially passing the buck and not trying to make extra effort to deal with the situation.
It really is rather poorly of Edgar's to associate with collection agencies that treat elderly people with total disregard and very poor telephone etiquette.
When someone tries to finalize and outstanding business and close the account on behalf of someone that is unwell, Edgar's offers no assistance in the situation.
Next step would be making contact with a close friend that is a journalist.
Edgars's replyOfficial
19 Sept 2022, 09:25Good day Brandon .
Trust that you are well.
We are sorry that your recent experience has led you to contact us with a complaint.
I tried calling you however you not available on your mobile and received a voicemail message.
Your complaint is escalated to the relevant department and I have advised a positive contact made to you .
Thank you and take care.
Trust that you are well.
We are sorry that your recent experience has led you to contact us with a complaint.
I tried calling you however you not available on your mobile and received a voicemail message.
Your complaint is escalated to the relevant department and I have advised a positive contact made to you .
Thank you and take care.
Edgars's reply19 Sept 2022, 09:25
Official
Good day Brandon .
Trust that you are well.
We are sorry that your recent experience has led you to contact us with a complaint.
I tried calling you however you not available on your mobile and received a voicemail message.
Your complaint is escalated to the relevant department and I have advised a positive contact made to you .
Thank you and take care.
Trust that you are well.
We are sorry that your recent experience has led you to contact us with a complaint.
I tried calling you however you not available on your mobile and received a voicemail message.
Your complaint is escalated to the relevant department and I have advised a positive contact made to you .
Thank you and take care.
BH
Brandon H's updateReviewer Update
19 Sept 2022, 10:23Good day.
I was in the dentists chair when you decided to call.
I've already been trying to follow up on the back end for the last few weeks via email and telecom.
Rather fitting that when you decide to finally make contact, I am busy with personal matters.
Seems to the the usual M.O of Edgars these days in any event.
I was in the dentists chair when you decided to call.
I've already been trying to follow up on the back end for the last few weeks via email and telecom.
Rather fitting that when you decide to finally make contact, I am busy with personal matters.
Seems to the the usual M.O of Edgars these days in any event.
BH
Brandon H's update19 Sept 2022, 10:23
Reviewer Update
Good day.
I was in the dentists chair when you decided to call.
I've already been trying to follow up on the back end for the last few weeks via email and telecom.
Rather fitting that when you decide to finally make contact, I am busy with personal matters.
Seems to the the usual M.O of Edgars these days in any event.
I was in the dentists chair when you decided to call.
I've already been trying to follow up on the back end for the last few weeks via email and telecom.
Rather fitting that when you decide to finally make contact, I am busy with personal matters.
Seems to the the usual M.O of Edgars these days in any event.
Edgars's replyOfficial
28 Sept 2022, 14:12 Good day Brandon .
Trust that you are well.
RCS tried calling you however you not available
Feedback provided via email.
Thank you and take care.
Trust that you are well.
RCS tried calling you however you not available
Feedback provided via email.
Thank you and take care.
Edgars's reply28 Sept 2022, 14:12
Official
Good day Brandon .
Trust that you are well.
RCS tried calling you however you not available
Feedback provided via email.
Thank you and take care.
Trust that you are well.
RCS tried calling you however you not available
Feedback provided via email.
Thank you and take care.