Edgars Brooklyn Mall - extremely disappointed!

I spoke to a Lerato Ngobeni on Monday 4 June 2018 at 18:20 about a pair of brown leather boots, YELAWIEL from ALDO, size 7. She said she will keep the pair out for me until Thursday 7 June. When I went there yesterday she was not there, and the boots that she had supposedly kept out for me were nowhere to be found. Today, on 8 June, I phoned her to hear what the situation is, and she said that she had never spoken to me, and she has no idea what I'm talking about. This is the Edgars in Brooklyn Mall, Pretoria. I was ready and willing to spend R2.5k on a pair of boots, but thanks to this lady they have lost my business and I will consider other establishments when I want to buy expensive items in the future. I am really disgusted and disappointed by the service. If she had just admitted that she had forgotten to put the boots aside for me, it would have been a different situation, but she denied ever speaking to me!