Edgars = broken promises and ******** charges

<p>It has taken 4 months and counting for me to try to get Edgars to close my account!</p> <p>I have wasted almost a full 2 hours on the phone and in store trying to get my account closed!!</p> <p>Edgars is causing me to have a bad credit record because of the account fees that have been ********ly charged on my account!!!!!</p> <p> </p> <p>I was forced into accepting the account fees in June due to the electronic signature device only having a cancel transaction or accept fees option - I needed my purchase so I was forced to accept the fees with the promise that no fees would be charged on my Edgars account as long as my balance was R0 which it had been since June 2014.</p> <p> </p> <p>Not happy about being forced to accept I phoned Edgars during the last week in June and requested that my account be closed. Unfortunately I did not write the lady's name down who assisted me. She promised me that my account had been closed and when I requested email confirmation she told me that this is not something they do and I need not worry - the account is closed. I asked her to still send me the email and after speaking to her manager she said that one would be sent. This process took about 45 minutes on the phone.</p> <p> </p> <p>I checked my emails towards the end of July and August and no confirmation had been sent. I thought that this was just an oversight and I continued under the impression that my account had been closed. In October I went to JET and handed my Thank U card over without thinking when the teller requested it. She handed it back to me and thanked me for my purchase. When I said I still need to pay with my credit card she said "oh, sorry mam, I put it on your Edgars account". When I told her I no longer have an Edgars account she printed me a statement. On the statement it reflected that my account was active AND THAT I HAD BEEN BILLED ACCOUNT FEES SINCE JUNE!!! I was now in arreers with my payments as I did not know I owed Edgars anything!!</p> <p> </p> <p>I went to Edgars and queried this. I had to tell the customer service assistant the whole story and he confirmed that there had been a problem with the machines in June and that customers did not have the option to decline the account fees. He also confirmed that no fees should have been charged as my account balance had been R0 since June 2014. He then called the Edgars financial services and I had to repeat the whole story again. The man who assisted me said that there was NO RECORD OF THE PREVIOUS CALL in June to close my account!!! He promised that I would receive a call to reverse the charges on my account and close it within 7 - 10 working days. This process took me another 40 minutes to sort out!</p> <p> </p> <p>I waited but received no call. When the time had elapsed I called again and spoke with Tetunia from Financial services. She told me that a manager had tried to call me on a day when I was in a meeting and because I did not answer the process had stopped. REALLY EDGARS!!!! I received 1 missed call from an unknown number with no message!! HOW AM I SUPPOSED TO CALL YOU BACK?! Your number doesnt register so I dont even know the call came from you. Why did the manager not call me back?? pathetic!</p> <p> </p> <p>Tetunia spoke to her manager: Leratela Lehong and promised me that this manager would call me back the following day: Saterday 5 November. I double checked and she promised me that the call would come through.This interaction took 25 minutes.</p> <p>I kept my phone on full volume close to me the whole day and I am still waiting for the 'promised call' 12 days later!!!! </p> <p>EDGARS I DEMAND THAT THE FEES BE REVERSED AND MY ACCOUNT BE CLOSED BEFORE THE END OF NOVEMBER 2016!</p> <p>IF MY REQUESTS ARE IGNORED I AM GOING TO THE OMBUDSMAN!</p> <p> </p>