mV
mario V
1 reviews | Active since Sept 2011
30 Oct 2020, 08:00
Edgars Branded Shoes Disintergrate After A Month
Good day,
I bought Stone Harbour Derby Lace-Up Sneakers SKU: ***0 on the 31 September 2020 making them less than 2 months old. Order #*** bought with my thank you card number: Within the first month the front of both shoes started coming off and the back rubber also started disintegrating. I have sent you a picture of the shoes. This is extremely poor quality and you people charged me R450 for the shoes that lasted less than two month. I request that you either credit me or replace the shoes.
I did notify their customer care first but they decided rather to no respond. Well done to Edgars and their new management in a time when businesses really need support they treat customers this way.
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mario V's updateReviewer Update
04 Nov 2020, 11:58 Good day, Please note that due to non response from you I have lodged a formal complaint with the consumer goods and services ombudsman. I will also be forwarding this email to your head office. The outcome I will also again post on your social media pages so that consumers that have experienced terribly service like me can get a remedy for it. Absolutely pathetic to say the least. Reference Id - X9YG86V9 with CGSO
mV
mario V's update04 Nov 2020, 11:58
Reviewer Update
Good day, Please note that due to non response from you I have lodged a formal complaint with the consumer goods and services ombudsman. I will also be forwarding this email to your head office. The outcome I will also again post on your social media pages so that consumers that have experienced terribly service like me can get a remedy for it. Absolutely pathetic to say the least. Reference Id - X9YG86V9 with CGSO