SM
Shanaaz M

1 reviews | Active since Dec 2012

28 Dec 2016, 11:53

Edgars/Boardmans messes up even further

<p>Earlier in December, I took my coffee machine in as it was faulty and under guarantee within the guarantee period. Assistant omitted to return my card. See earlier post re Boardmans. I called Edgars to address the problem. They blocked my card and asked me to pay for a new card. R50. </p> <p> </p> <p>I am also a VIP clubcard member. They blocked that too. Their omission. I called again today and was informed I should call adifferent department by the line manager Khensani Magagula. I called and spoke to a Nokwazi who in turn gave me a different number and while attended to my call cut it mid way through. I called back and got through to Dudu who when I enquired about Nokwazi was told that she was on lunch exactly 1 minute later. So the call got cut because Nokwazi wanted to go on lunch at 11h50. As I am typing this I am still waiting for a line manager again. Three calls, 5 person later no card and no service. </p>

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Replies (1)
Edgars
Edgars's reply28 Dec 2016, 17:16
Official

Thank you for bringing this matter to our attention. We do apologise for the inconvenience and frustrations caused. Please note your query has been escalated to our store management and feedback will be provided shortly.

Reference number: ***/GO. Should you need any further assistance, please do not hesitate to call on the number below.

Kind Regards
Customer Experience Team
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