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Desre M

1 reviews | Active since Feb 2016

29 Feb 2016, 09:17

Edgars blocks account indiscriminately

I shopped at Edgars, Sandton on Friday 26 February, purchasing items from the Clarins counter. The Clarins assistant took me to the nearest till where the items were transacted on my Edgars store card. Once the transaction was completed, the assistant said she couldn't print a slip and would seek assistance. She wandered off while I stood stranded for at least ten minutes. Upon her return, the goods were credited and re-transacted, slip printed and I left the store mildly annoyed by the delay and bad attitude of the assistant. A few minutes later, I received two 'no caller ID' calls. I did not answer as I don't respond to calls that cannot be identified. Next my husband called; Edgars had called him and told him that they had blocked my card as they suspected ***** however when he assured them the transaction was not **********, they said they would unblock the card. Case closed or so I thought until Saturday when I wanted to buy a small item in Boardmans only to discover that my card was still blocked and that the onus is now on me to go through a process to unblock it. This is not the first time this has happened to me. Goodbye Edgars after 40 years I will no longer shop with you

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Replies (1)
Edgars
Edgars's reply29 Feb 2016, 11:34
Official
Hello Desre Murray,

We must apologise for the unpleasant experience regarding your account. Please be advised any purchase made of a high value is flag by our system and customers are contacted immediately to confirm the purchase made on the account due to ********** purchases.

kindly note because you did not answer your cell phone we could not confirm the purchase and therefore your account was blocked. We have escalated this matter to our accounts department to assist with removing the block on your account you will be receiving feedback shortly.

Your reference number is ***/GO. We must extend our apology for the overall service experience

Kind regards,
Edcon customer experience team,
***