MM
Marion M

1 reviews | Active since Dec 2015

07 Feb 2016, 15:49

EDGARS BLATANT DISHONESTY

this is the second report as the previous one I did not have the courtesy of a follow up call from EDGARS which they so politely promised on the Hello Peter page. EDGARS IS BLATANTLY DISHONEST AND PROVIDES NO FOLLOW UP WITH CUSTOMERS AND DOES NOT FOLLOW UP ON PROMISES MADE BY CALL CENTRE AND DOES NOT HONOUR ADVERT OFFER. ***/Go this is the so called Edgars reference. I am STILL waiting for a response. Emails are not followed up on. Call centre staff make promises that are not honored. A supervisors is never available. The promised gift was not delivered. This is blatant dishonesty. Order no ***<br> I purchased perfume with a promise of a Givenchy gift, after numerous calls and emails this has still not been delivered. Edgars think I will drop this, you are wrong. Honour your your promises.

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Replies (1)
Edgars
Edgars's reply09 Feb 2016, 10:27
Official
Hello Mackinno16,

Thank you for making contact with us.

Please be advised that all concerns regarding this incident was addressed with our online team . We subsequently received feedback confirming that you did not make your selection for a free gift when placing an order. In addition we cannot include the product on our missing item list as the free product in question was not selected initially .

Please find below reference number for this query:
***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***