RM
Rodgers M

1 reviews | Active since Mar 2016

15 Apr 2016, 14:57

Edgars Billing me for a bogus Cell C contract

Since August 2015 (to date), Edgars has been billing me for a non-existenclothing Account at Edgars and do not have a Cell C contract anywhere. To my surprise they are deducting money every month. I have been to Edgars and their instore Cell C counter more than 5 times (Somerset West Mall Branch) to no avail. They keep deducting. I am so frustrated and I have decided not to use my Edgars Account until I have received the last penny illicitly taken from me. They once suspected that I might have had a previously running contract but I gave them evidence to show the contrary. In January, they said I might have agreed to a contract over the phone but they fail to produce voice recordings either.

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Replies (1)
Edgars
Edgars's reply15 Apr 2016, 15:26
Official
Hello rcmakari@,

Thank you for raising your concerns with us. As per our telephonic conversation please be advised we have escalated your query to RMCS (Retail Mobile Credit Specialists) which is a third party company to Edcon with regards to airtime, further investigations will be done and feedback will be provided.

Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind regards,
Edcon customer experience team,
***