GB
Gary B
1 reviews | Active since Jul 2012
23 Jan 2017, 11:00
EDGARS...BEWARE
<p>So they change their agreements - and the cashier says; "Just accept it Sir, I will decline it on the system." Right, so then after determining that I have been misreperesented I call the call centre - guess what - it's the NCA that gets blamed for the new fees etc - laughable - they don't force a service fee, they simply allow one - it remains Edgars choice. So I close the account - and now I cannot get the closed up letter out of them as promised I would get....good riddens is all I can say. Will shop very happliy elsewhere.....</p>
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Replies (3)0
Replies (3)
Edgars's replyOfficial
23 Jan 2017, 12:44We have received your concerns and apologise for the inconvenience caused by the matter regarding the service fee . Kindly be advised that regarding the paid up letter, it may be requested from the accounts team and we will need your account or ID number to be able to offer further assistance . They may be reached on the below details for follow up. Please find the below reference number for your email. ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply23 Jan 2017, 12:44
Official
We have received your concerns and apologise for the inconvenience caused by the matter regarding the service fee . Kindly be advised that regarding the paid up letter, it may be requested from the accounts team and we will need your account or ID number to be able to offer further assistance . They may be reached on the below details for follow up. Please find the below reference number for your email. ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
23 Jan 2017, 12:46We have received your concerns and apologise for the inconvenience caused by the matter regarding the service fee . Kindly be advised that regarding the paid up letter, it may be requested from the accounts team and we will need your account or ID number to be able to offer further assistance . They may be reached on the below details for follow up. Please find the below reference number for your email. ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply23 Jan 2017, 12:46
Official
We have received your concerns and apologise for the inconvenience caused by the matter regarding the service fee . Kindly be advised that regarding the paid up letter, it may be requested from the accounts team and we will need your account or ID number to be able to offer further assistance . They may be reached on the below details for follow up. Please find the below reference number for your email. ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
GB
Gary B's updateReviewer Update
23 Jan 2017, 13:03It was requested - please read - you can see that my complaint cited that even though I requested the paid up latter, it was not supp**** - now you refer me to someone else. Sort it out man. So here we go again - MY ACC NUMBER IS ********** ********** 64146...ANYTHING ELSE I MUST DO??????
GB
Gary B's update23 Jan 2017, 13:03
Reviewer Update
It was requested - please read - you can see that my complaint cited that even though I requested the paid up latter, it was not supp**** - now you refer me to someone else. Sort it out man. So here we go again - MY ACC NUMBER IS ********** ********** 64146...ANYTHING ELSE I MUST DO??????