EW
Esme W

1 reviews | Active since Nov 2018

24 Nov 2018, 09:26

EDGARS BELONG IN THE GUTTERS

Why do Edgars insist on treating customers like *********. I recently purchased items fom Edgars, Platza Meer, Swakopmund. I explicitely asked the cashier to please remove the alarm tags from all the items, I told her THREE TIMES!! and again asked her before I took my parcel if she's removed all tags, she confirmed, yet the minute I exit the door alarms went off, with two security guards storming down at me, taking my parcel from me, asking for the slip -WHAT THE HELL!!!! TELLING ME TO CALM DOWN because they insist on treating me like a ******** when I've just paid hard earned cash for these items? It doesn't work like that. YOU GUTTER STANDARDS ARE BEYOND ME AND I WILL NEVER EVER SET FOOT IN ONE OF YOUR OUTLETS AGAIN. Don't even bother to contact me or apologise because it means nothing.

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Replies (1)
Edgars
Edgars's reply26 Nov 2018, 09:07
Official
Thank you for sharing your experience with us . We apologise for the frustrations and humiliation caused to you in our store. By copy of your mail we will alert senor management so that corrective measures may be taken in order to rectify our shortfall.
We thank you for your support.
***/GO
Kind regards

The Edgars Customer Experience Team