edgars being inconsiderate to me

<p>on the 29th of march 2017 i went to an edgars store in protea glen mall to buy a jean.i had R300 with me and requested that a difference be charged on my card(capitec debit card),which would have been R249.95(the total price for the jean was R549.95).but the cashier made a mistake by charging me twice(R249.95 and R549.9),to which i immediately complained and the cashiers tried to help me as they actually saw the mistake.but to this day i have not receive any help with regards to my money being returned.they said i should get a one month bank statement which i did and they advised normally it takes 24 to 48 working hours for the money to be returned....and it has not been so,as a result the managers act disgustingly when they have to help.i asked for the contact numbers of the person they had lodged a complaint with and they gave a client service number( ********** 442)and i requested a ref number as proof that they had lodged a complaint on my behalf,they gave it to me( ********** ).i called the call centre only to find that they do not serve such matters and they made me to hold for close to 8minutes(my call went in at 16h03 on Wednesday 05th of April 2017.i am extremely not happy with the service that edgards is giving me and i need my money back,it is my money and i don't why i have to beg for for it.it is their own fault that they put a learning cashier and left her alone to do mistakes and it happened that i would be the casualty of edgars' inconsideratness.</p>