MM
Marilise M
1 reviews | Active since Sept 2013
13 Jul 2015, 08:41
Edgars becoming as bad as Truworths - I'm leaving
I've closed my Truworths account and never set foot in the shop again due to the threatening and rude way they treated me as an account holder. <br> <br> Unfortunately, it seem since Edgars sold their debt, they are also going the same way. I travel a bit and some months pay a day or two late but always pay more than I owe. Only in the last couple of months has Edgars started sending threatening sms's and I've had some rude phone calls. <br> <br> I will be paying off the balance on my account and will never again set foot in their shop. Edgars are in a terrible financial state and I can understand why.
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Edgars's replyOfficial
14 Jul 2015, 16:38Hello marilisem,
Please note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the discomfort caused. We agree that staff that is rude and unprofessional is not acceptable.
Please be advised that the concerns you have raised, will been taken up with the management of the collections department to address accordingly with staff.
We do hope that we can retain you as our valued customer.
Thank you once again for taking the time to alert us of your experience, as it is customer like you that help us improve on our service.
Thank you for your patience and understanding.
Please note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the discomfort caused. We agree that staff that is rude and unprofessional is not acceptable.
Please be advised that the concerns you have raised, will been taken up with the management of the collections department to address accordingly with staff.
We do hope that we can retain you as our valued customer.
Thank you once again for taking the time to alert us of your experience, as it is customer like you that help us improve on our service.
Thank you for your patience and understanding.
Edgars's reply14 Jul 2015, 16:38
Official
Hello marilisem,
Please note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the discomfort caused. We agree that staff that is rude and unprofessional is not acceptable.
Please be advised that the concerns you have raised, will been taken up with the management of the collections department to address accordingly with staff.
We do hope that we can retain you as our valued customer.
Thank you once again for taking the time to alert us of your experience, as it is customer like you that help us improve on our service.
Thank you for your patience and understanding.
Please note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the discomfort caused. We agree that staff that is rude and unprofessional is not acceptable.
Please be advised that the concerns you have raised, will been taken up with the management of the collections department to address accordingly with staff.
We do hope that we can retain you as our valued customer.
Thank you once again for taking the time to alert us of your experience, as it is customer like you that help us improve on our service.
Thank you for your patience and understanding.