Edgars Beauty and Estee Lauder

Hi Edgars Beauty and Estee Lauder. I was very very disappointed by the service I received today (14th Dec) at your Newtown Junction store. I went with my sister today at about 14:00. And we went to the make up section. I have recently been seeing a dermatologist and my skin colour has become significantly lighter. Which has resulted in my Estee Lauder make up (cinnamon) be too dark for me. I went in today because I wanted to see which new skin shade I was so I can purchase a new bottle or make up. Well! Did I not get the WORST service of my life! My sister and I waited at the make up chair and someone eventually came. She asked if she could help. I said if like to see which shade I am for Estee Lauders make up. She says, "Bronze". I said, "No, I'd like to see it on my face." She says, "I know, and I'm telling you bronze". I said, " but aren't you supposed to assist me in the chair so I can actually see it." Then the security guard lady says, "sisi this lady does this for a living she knows what she talking about." I responded to say, "I understand that, but I'm asking to see it!". The make up lady said, " but why, are you going to buy it!". I think this is where I lost it! Like really! Your refusing to assist me because it looks like I might not BUY IT!

I said, "Is there anyone else who can assist me?". She says, " no I'm the only one doing this". I said, "can I speak to your manager please, " she says, "there is no manager". Then said, " okay, you know what, I am a customer, I want you to put the make up on so I can see! Okay!?" She then went to her desk and did everything. And the attitude she gave me whilst doing! Unbelievable!

Edgar's or Estee your staff need training! This behavior is unprofessional and unnecessary. How to you expect to make sales with people like that attending to your products. I'll be complaining so that this can be addressed.

Security should do security and not sell products! The tester should be willing to assist at all times. I want a follow up of this, and what transpired with the tester (whether it be a warning, or more training or a word from the manager). Unacceptable! Its Christmas and you guys are expecting the biggest sales and when we go an buy this is the treatment we get?! Forget!!!