Edgars

I was unable to get my Bobbi Brown foundation anywhere and was told it would become an even bigger problem going forward. I was very busy at the office last week because of month end payments, the looming lock down and empty food shelves due to panic buyers. I phoned Bobbi Brown at Edgars in the Somerset West Mall on Tuesday 24/03/2020 but there was no reply and I couldn't leave a message. At 12:00 I received a call and the person on the other end identified herself as Lisia and wanted to know how she can assist me. I told her what I was looking for and she said she did not have stock. I asked her if she knew where else I could enquire and she said I must try at Woolworths. She then out of the blue said she would send the consultant at Woolworths a whatsapp to find out if she had stock and to keep me one aside. In less than 5 minutes she sent me a whatsapp saying the consultant was day off but Zonia would keep the last one in stock aside for me but I had to collect the same day. I told her I would go during my lunch break as I work in Techno Park, Stellenbosch. I thanked her for going the extra mile even though it was not a sale for her. She rep**** and said she was just happy to be able to help me. I took her a Lindt chocolate after I collected my product at WW and she was completely overwhelmed by my gesture. She also said she was so worried about what was going to happen when all stores were to be closed. The fact that she still wanted to help someone even though there was nothing to gain on her side, says a lot about her character. I only have her whatsapp no. ***. Regards Jeanette