Edgars baggering customers

i have had my Edgars account for over 20years. with an excellent track record. In Sept i requested a statement on receipt i settled the account in full and requested that they close my account. i have since sent over 20 emails and to date the account has not been closed BUT they keep adding club fees to a settled account an i keep receiving calls amd smses for settlement of the account which is now around 300 due to club fees adding up since sept. i even received an email somewhere in Oct saying they are sorry but promise that that the account will be closed however they have a month cycle before an account can be closed but nothing will be charged. this has not happened even 3months later. ive asked for a manager to call me on numerous occasions an this has never happened. only thing guaranteed with edgars is that u will get a call from their call centre. it does not matter that the last note on the account says customer waiting for a manager to call her. i will sti l get another call centre agent calling for payment plan on the R300 club fees. Wow Edgars is it really that hard to have an account closed???